Running Head: group potency, communication media and, group maintenance outcomes

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Running Head: The role of ICTs in group potency-maintenance outcomes relationship

The Role of Information and Communication Technologies (ICTs) in the Relationship between Group Potency and Group Maintenance Outcomes. A longitudinal study1

E.M. Lira *, P. Ripoll*, J.M. Peiró** and A.M. Zornoza*

* University of Valencia

** University of Valencia. IVIE

Valencia, Spain
Address Correspondence To:

Professor Jose Mª Peiró

Faculty of Psychology

University of Valencia

Av. Blasco Ibáñez, 21

46010 Valencia



Voice: 0034.96.386.46.89

Fax: 0034.96.386.46.68


Group potency is one of the major factors influencing work group success. However, little is known about the effects of potency on group maintenance outcomes, especially in virtual teams. The present study examines the moderating role of ICTs in the relationships between potency and group maintenance outcomes in a longitudinal study. The study involved 44 groups of 4 members each, working in two communication media: face-to-face (F-t-F) and computer-mediated communication (CMC). The groups developed a project during four weekly sessions over a one-month period. The results showed that ICTs moderated the relationship between potency and maintenance outcomes (process satisfaction and identification). The positive relationship between potency and maintenance outcomes was stronger in CMC groups than in F-t-F groups. The study has provided useful information that contributes to understanding in which contexts group potency produces the best results. Specifically, ICT appears to be a key moderating variable in the relationships between group potency and group maintenance outcomes

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