Developing mentors to support students in practice, Part assessment and Accountability; – Assessment in practice. Summary

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Service User Feedback

The NMC (2008a) advocate the use of service users and carers involvement in the learning, assessment and providing feedback on the student’s performance. Mentors and practice teachers need to explore ways in which service users and carers can be involved in this feedback and provide evidence in the assessment of the student’s practice. Now complete learning activity 6.

Learning Activity 6

Now consider the scenario below:

Scenario: You are mentoring a student in practice and you are required to assess their ability to admit and plan the care for a new service user admitted to your area of practice or case load.

Consider and discuss how you would use each of the assessment methods discussed above, include, when, how and why you have used these methods.

How can service users and carers contribute to this assessment?

One way in which mentor and practice teachers can ascertain if service users and carers are satisfied with the care provided by a student is through observation of the interactions made between the student, service user or carer. In addition, Gopee (2011) suggest that a mentor or practice teacher can and should ask a service user or carer (providing they are able) regarding the student’s abilities of the care they have provided, including their communication, interpersonal skills and attitudes. They can ask the service user if the student showed compassion, by treating them with respect and dignity, if the student has demonstrated commitment and whether confidentiality was maintained in the presence of others. By using the above multiple methods of assessments, including all the aforementioned strategies mentors and practice teachers can strengthen and ensure that the assessments they undertake are more robust, are fair and enable them to provide sufficient evidence in order to assist them in making the most important decisions of passing or failing students.

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