Ch02 02 p078-089: 8420011 ch02 02 p076-087-7



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Section
2
INTERPERSONAL
COMMUNICATION
e
How well we learn depends on our ability to elicit and comprehend information. Although GEN Douglas]
MacArthur’s ability to dominate a meeting with a lengthy and highly articulate exposition is more often noted, the record shows that he was also an acute listener. In fact, when he believed he could learn from a conversation, it was his habit to listen first and refrain from speaking as much as possible.
Theodore and Donna Kinni
From T. Kinni and D. Kinni, No Substitute for Victory
Lessons in Strategy and Leadership from General Douglas MacArthur



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